UberEats customer Service

Last Updated on by B. Thermidor

UberEats Customer Service

The world is a constantly changing place. While once we used to have to make our own food, the rise of fast food and take-out delivery services has changed everything. Had a hard day at work? Can’t be bothered to cook or to go out and collect your food? No problem. Sometimes, though, we just want that something – the one thing in our local area that we cannot have delivered. If you are in this position, then you might want to consider using one of the latest innovations made up by Uber: UberEats.

What is UberEats?

UberEats is essentially an on-demand pick-up service. It’s like phoning a taxi from Uber, except instead of being picked up someone drops off food to you. Fancy a snack box from KFC or a meal from McDonalds? Then these professionals will make sure that you get your food in good time. It’s a very useful system, and one that has become increasingly popular for people who like to have their food brought to them.

The service itself has been slowly growing and changing ever since it first came to be in 2014. UberEats is growing all the time and can be used in a large host of major cities across the world. It’s also improving all the time, with new features, acceptable orders and locations being added all the time. The platform itself is growing regularly and is going to keep growing we’d imagine.

The service standard is getting better. At first, UberEats had a rough and rocky start-up. Many people were using the UberEats customer service lines to ask where the food they ordered hours ago was. Looking at reviews in general, though, as the years have gone by the overall experience has definitely improved for the majority of people.

What kind of food can I get on UberEats?

It really does depend where you are based at this moment in time. It’s changing all the time, and people want to make sure they can get a meal that they are desperate to try out. Given the popularity of its product, though, it really is no surprise to see so many people using UberEats today – restaurants are signing up all the time.

However, it does come down to the location that you are based in. If you are someone who is looking to improve their order rates and overall profitability.

What if you have a problem with UberEats, though? What can you do?

Sadly, the service is still not perfect. Therefore, if you do have an issue with your order, you should look to use the various forms of UberEats customer service available to you. What options are open to you here?

UberEats Customer Service via live support

The most common starting point for most people today is to use the 24/7 live support platform that UberEats provides. Many people simply prefer to do their orders in this manner – it just feels a bit easier.

You can talk to their customer support members directly, and it can give you a much easier chance of getting the order resolved nice and fast. However, it does depend on where you are based at the moment. Some customer service standards are higher than others: so if you cannot use live support, or find it useless, you might want to look at some of the other options on the market.

For example, you could always check out the help.uber.com options. These could give you some other ideas for what might be going wrong with your order, and could be useful for making sure you can get a bit of help and support with your order.

UberEats Customer Service via the app

Similar to live support, this allows you to get a quick and simple amount of help in a short amount of time. You can easily get the help that you need to find some help with your customer needs through the app, where you can see a bit more detail about your transaction. If you have an issue, you can leave a complaint on the app and be transferred to the UberEats customer service team.

It’s similar to live support, though, so don’t expect a massive improvement if you felt frustrated beforehand.

UberEats Customer Service on the phone

Your best bet, then, is to simply pick up the phone and make a call. If you are looking to get the help that you need with your call, then you can use the UberEats phone number – which is 833-275-3287. However, be warned that you can get a lot of waiting times, especially over the weekend. You might spend a lot of time just waiting to get through, with an average of around 9-10 minutes.

There is, of course, the chance that your order arrives as you sit on the phone. Keep that in mind, as it can be quite frustrating when you are waiting and waiting for a response and then the door goes with your order. The good news is that you are guaranteed to be talking to a real person who, once you get through, can give you a whole lot more information and detail about the order.

So, if you are waiting around and getting impatient, be sure to check the UberEats customer service by phone. Whether you are wondering where your order is or there was a problem with the order, the UberEats phone service should be able to give you some more answers.

Making the most of UberEats customer support

Next time you choose to use UberEats, then, be sure to keep these numbers and live chat options in mind. Check the app, too, and you can normally get the information that you need in a short space of time. However, just remember to be patient and courteous. You might be hungry and sick of waiting for your order – but the person dealing with your query isn’t the one at fault.

Remain calm and you are much more likely to get your order arranged, seen to and delivered quickly. If you do have any problems, though, then don’t hesitate to contact the UberEats customer support via phone, app or live chat.  If you are looking for the help you need l, then you can use the UberEats phone number – which is 800-253-9377  or the most popular number 833-275-3287.