uber ratings

Uber Ratings – How It Works!

Last Updated on by B. Thermidor

Let’s Take A Closer Look at The Uber Ratings

Uber ratings play pivotal roles on the Uber platform when it comes to quality and safety measures.  To better understand your uber driver ratings I will go over some key points on how the uber rating system itself works and on how you can improve your rating status.

As a current Uber driver, let me tell you that the Uber experience should be reliable, comfortable, safe, and pleasant for everyone involved, drivers included. That’s why Uber drivers are asked to rate their riders at the end of every trip.  In return, riders have the chance to leave a feedback or rate their drivers on 1-5 star rating system.

Getting Uber Ratings From Riders

At the end of every trip, uber passengers have the chance to rate their experience by providing 1 to 5 stars to their drivers, 5 star being the best and 1 star being the worst. Although an Uber driver requires to leave a rider rating immediately after every trip, riders are not required to leave one back right away.  In other words, Uber passenger rating is optional, but not for drivers.

When riders do leave uber ratings to their drivers, they are evaluating how they felt about the overall Uber experience.  They can include everything from how well you find your way around to the cleanliness of your vehicle and their communication with you.  A 5-star rating is the best uber rating a driver can get.  It means that the driver provides an exceptional experience for the uber passenger.

Uber Drivers: Most Frequent Passengers’ Complaints That Affect Your Uber Ratings

  • You don’t know your way around the city -You end up costing the rider money by taking longer routes.
  • Giving attitude/disrespecting your passengers
  • Reckless driving – At the end of the day, riders want to feel safe, so careful driving is a must.
  • Your vehicle condition is deteriorating – if your car smells, dirty, or in bad shape, riders will complaint to Uber.
  • Texting/talking while driving.

How your Uber rating is calculated as a driver

The overall uber rating of a driver is an average of all individual rating received from riders.  In other words, your rating is calculated by adding up all of your individual trip ratings, example: 5, 4, 5, 5 (=19) star ratings and dividing by the number of ratings you’ve received, e.g 4 rated trips. (19÷4 = 4.75 star ratings)
Total of all your ratings ÷total number of your ratings = your average rating.

How Does Surge Price Affect Driver Uber Ratings?

Most of the time riders will take it out on drivers for paying for high surge prices by giving them a low star rating. According to Uber, drivers need to worry no more about bad ratings from high unusual surge price.  Uber claimed that they don’t factor in ratings from highly surged trips when considering your driver rating.  Isn’t that some good news? Finally they started to get it, I wonder how many drivers lost their jobs with Uber because of low ratings. I want Uber to change their whole rating system, it’s unfair to drivers.

Ratings change often at first for new drivers

All new Uber drivers start with a perfect Uber rating of 5. If you just started driving with Uber, your rating may rise and fall often until you complete a good number of rated trips. That’s because there are fewer rated trips available to average together in the first place. As a driver gets more and more rated trips, his/her rating will begin to change more slowly over time.

What is included in your Uber driver rating

The Uber driver rating includes trips where the rider actually left a star rating. Remember, riders have the option to not provide a rating after their trip ends or at a later time, or not at all. Most passengers will leave a rating after every trip.  If a passenger does not leave a rating, it does not count in the driver’s overall rating.

Uber passengers have several days to provide a rating to drivers, which is why a driver may see his/her rating change on a day when he/she did not complete any trips. Also, I want to point out that only the last 500 rated trips are counted toward a driver uber rating.

With that being said, if you complete more than 500 rated trips, only the last 500 star ratings will count.  For example, if you get 545 rated trips, the first 45 rated trips won’t count toward your uber rating, only the last 500 rated trips.   So if you had a bad start that could ultimately help you or vise versa.

Canceled trip and requests that you do not accept are not included in your uber rating.

Why is your Uber rating is important

Your average uber rating is one crucial way that Uber measures your partnership. Sometimes, uber drivers will be deactivated due to consistently low ratings.  This ensures that passengers riding with Uber continue to receive a high quality and safe experience.

When riders have great experience with Uber.  They are more likely to ride more often and also they will more likely refer their friends and family to ride as well. This leads more business, meaning more trips and earning opportunities for all Uber drivers.

There is no Uber experience without the high quality service from Uber drivers. The ability for an uber driver to get passengers from point A to point B quickly, safely, and conveniently is a huge reason people chose Uber in over 300 cities worldwide.

Passengers will certainly make that known in their ratings. Drivers can always check out their uber rating in the Uber Partner app.  They can get more details about their current uber rating and riders’ feedback about their trips with you.

10 “Dos” to get your Uber ratings up:

  1. Offer to help with their luggage – Offer Aux cord so riders can play their own music – Ask if they have a favorite radio station they want to listen.
  2. Be courteous and respectful to your passengers even when it’s not reciprocal.
  3. Safe driving – So don’t run any stop signs or red lights and most  importantly don’t speed even if you asked by the pax – Remember safety first and abide by all traffic rules.
  4. Keep your vehicle fresh and clean at all times.
  5. Dress professionally – I’m not asking you to wear suits, but please NO sandals, shorts, and slacks.
  6. Take the fastest route to the rider’s destination (Most of the time your GPS make that choice for you).
  7. Keep your vehicle well maintained – You don’t want to be driving pax around while your car is making queasy noise etc…
  8. Ask your passengers if they have a preferred route to their destination. If he/she says no, refer to number 6.
  9. Have cell phone chargers available to your Uber riders – Androids and iPhones are two most popular cell phones.
  10. Most importantly, show you care and acknowledge your passenger. E.g. Hello Mr. John/Everyone.  How are you today?  A.C is fine for you? Would you like me to change the music?

10 “Don’ts” For Uber Drivers:

  1. Don’t ask your pax for 5 star uber ratings. Yep you heard it, it’s not a good strategy, I tried it, let’s just say that it didn’t end well.
  2. Don’t solicit for tips. Uber has almost everyone thinking that tips are included in the fares and that is clearly not the case.
  3. Reckless Driving/Road rage – Abide by all traffic laws
  4. Don’t get high behind the wheel. Passengers notice if you’ve been smoking weed or tipsy.
  5. Pay attention – So no texting while driving! (Beside you get ticketed in some states if you get caught doing that).  And no talking on the phone when you have riders in your vehicle.
  6. Don’t attempt to hold your cell phone trying to look at your GPS. So get a phone holder.
  7. Don’t start the trip without your rider’s permission. If you find yourself waiting too long for a pax after noticing of your arrival, cancel the ride.  If you’re waiting too long, you’ll probably be mad, and riders will notice that and thinking you’re not friendly or giving them attitude. So, you see how your Uber ratings will take a hit.
  8. If you make a mistake, like missing a turn or something that could make the fare price cost higher, apologize.  Most riders won’t really care only if you don’t take them for stupid and acknowledge the mistake.
  9. Don’t drive with your dashboard warning lights on! – Hide them with a business card or something, or simply get them fixed.
  10. Don’t drive with your windows down; especially during summer, it’s freaking hot out there, at least here in Florida.  Turn on your AC!  When your windows downs, they’re noisy and can be disturbing to your Uber riders.

If you are looking to share your experience, you’re welcome to comment below.