uber rider

How to Deal With an Angry Uber Rider

If you are an Uber driver, at some point you will have to deal with at least an angry, drunk, aggressive or a violent uber rider. As Uber’s popularity soaring, the number of assaults on drivers is seemingly growing as well.
As a rideshare driver, you have rights; in fact you have many, but I’m going to touch base with three main ones.

  1. You can deny access you any Uber rider from getting in your vehicle
  2. You have the right to protect yourself at any time from any uber passengers.
  3. You can ask any Uber rider to get out of your car if you feel unsafe.

Note: As long as you don’t base your decision on discrimination, prejudice, racism, or sexism – You won’t have to worry about being deactivated, waitlisted or anything like that…

If you don’t feel comfortable or unsafe dealing with drunk people, it’s best you don’t pick them up right off the bat.  When you get to the rider destination and you suspect the passenger is too drunk you can cancel the trip and ask them to request another Uber. Personally I wouldn’t cancel simply because they are drunks; after all I wouldn’t want them behind the wheel.

You are your own person, whatever your reason is for not dealing with drunks; maybe you don’t want to risk the rider to puke inside your vehicle. If you suspect the Uber rider might vomit and make a mess inside of your vehicle, cancel the trip. The cleaning fee that Uber is paying is not worth it, even if you get the maximum $150.

When you’re approaching the pickup location, lock your doors, you don’t want someone just hop in into your vehicle before you actually let them.  If you are denying them your service, simply inform them that you cancel the trip and tell them the reason.

Don’t get out of your vehicle trying to argue with drunks. If they’re acting belligerently and they start walking toward your vehicle, simply just drive away. If they stand in front of your vehicle and won’t let you leave, call 911 immediately.

How to remove an Uber rider from your vehicle after you started the trip

If you already started the trip and the passenger in your car is acting belligerently or violently behaving, you are well within your rights to end the trip and politely ask them to exit your car. Don’t forget to contact Uber and let them know about the situation.

I recommend pulling into a crowded or well lit place such as a gas station, most preferably a place that has security cameras if possible. If you do this, the Uber rider won’t likely wanting to physically confront you and so the risk of an assault is plummeted. And if for some stupid reason, a rider attacks you stand a good chance of having witnesses and or video evidence.

Most riders will comply, even the drunk ones, when you ask them to exit your vehicle. If they don’t want to get out of your car, or they attack you after they exit, call the cops.  Most of the time, you won’t get that far if you tell them that you’re calling 911, they’ll get out of your vehicle.

If an Uber rider at any time becomes violent toward you or your property, you have the right to protect yourself and your property. But I’d advise, try not to get in any altercation. Just get yourself to safety; you can always replace your property.

To tell you the truth, I hope you won’t ever have to take those steps, but there is always an angry, drunk, aggressive or a violent uber rider out there. Better be safe than sorry.

Have you ever had to deal with aggressive/angry Uber riders? If so we want to hear about it. Share your story with us by leaving your comments.

 

  • Steve H Manager

    Uber told me to smell the suspected urine. I asked them if they thought I was a dog. Uber offered a $40 cleaning fee but I used Zyxtor cleaning instead. Found them through 1099driveradvocate.com