It doesn’t matter if you are a passenger or an Uber driver, one of these days you’ll find yourself in a situation where you’re needed help from Uber and you want to contact the Uber customer service. It may be a fare issue you want to get resolved, or you’re having difficulties with your account or even a question that you want to ask them.
You want to contact Uber customer service? Not long ago, I had an issue with one my referral reward amounts and I wanted to contact Uber about it and couldn’t find out effective ways for prompt answers. I know if I have issues on contacting uber, and so thousands of you uber drivers out there. If you’re wondering, I had a $700 referral but Uber only paid me $350, I contacted Uber and the issue was resolved. Thank you to this person, let’s call him Brandon, for using my referral link to sign up and drive with Uber.
Many of you probably have problems either with your fares, or getting your expired documents approved. You wait and wait to see if things will change and you realize you’re wasting your time. Nothing will truly happen unless you contact someone from Uber about the issues you have.
I have compiled a list of ways to contact uber that actually works. Uber has ensured that they have many ways available for customer care services. Here is a list of the ways you can contact uber and how they work.
Uber phone number:
Actually Uber does have a phone number and it’s: 1-800-593-7069. Customer support is available using this number from 8am-3:30pm Pacific time (Mon-Fri)… I normally get my issues resolved by calling this number most of the time.
If for some reason, you can’t remember the Uber phone number, you can get it using the Uber driver app, and here’s how:
- Open Uber app – Go to “Account” at the bottom of the screen
- Tap “Help”
- Tap the phone icon in the right
- Tap “Call Support”
Uber In-App Support
This customer service channel mostly handles the non-urgent issues that passengers or Uber drivers might be having.
This App was unveiled in March 2016 to assist in the fast answering of questions for the ride-share service users. The questions are replied sooner at least within half an hour of asking. A list of frequently asked questions are also available.
If your Uber App doesn’t have the answer to your questions, then you can send an email to the Uber customer care. Uber assign an email address to each city that Uber is operated. If your city doesn’t have an email address yet, then you have the option to contact Uber customer service through the email of the nearest city.
If you need some help that is not required immediate assistance, you might wanna go this way, yep the e-mail way.
If you have questions about Uber policies to be explained to you, it’s something you might want to send a quick email, and wait for your answer.
So, if you have general questions, send uber an email to firstname.lastname@example.org. Sometimes, I email Uber about any questions I have, and it usually doesn’t take long.
Although it’s not immediate as the Uber phone line, but I have my questions are usually answered in 1-2 hours.
Contact Uber Facebook Page
One interesting that I just discovered on how to contact Uber is that through their Facebook page, yes you heard it right!
You can contact Uber through their Facebook page.
There’s not much to say about taking this route. But I’ve seen other individuals, riders and drivers comment on Uber facebook page about their issues. And quickly some representative answer and most likely refer them to check their email. For privacy, they won’t answer any specifics to you live on a live Facebook page, obviously.
Uber Help Portal
If you have just started using Uber and do not know much about its policies or how to go about it, all you need to do is visit Help.Uber.com
Uber Customer Service and Support team readjusted their help section now and it’s very helpful. A lot of basic information is found here, and customers get satisfied.
The portal was the official way for its drivers and riders to contact Uber customer service.
Usually, help.uber.com would be your first step when trying to get in touch with Uber, but they finally have a phone number in case you want to speak to an actual person.
The Help Portal will give you a choice between Uber drivers and riders, depends on which you pick when you sign in on the Uber Help Portal you’ll find a list of popular topics, such as:
- Reset My Password
- General Issues
- Fare Review
- Trip Troubleshooting
- Lost items
- Driver, Route, and Vehicle Feedback
The FAQs section of the Uber help portal is of a fairly basic, self explanatory and easy to understand.
If you need to contact Uber customer service for unique issues to your Uber usage or region, the best contact method would be UberMovement.com
On this site, the Uber Customer Service group has set up very broad and customized information for different cities. Following is a list of the products that the Uber customer service has set up for you.
- Driver perks specific to the city you are in
- Hot Spots where you are likely to find a lot of Uber rides.
- Information about region specific requirements, for example, the nearest local airport.
- Uber rideshare services that are available in your area; for example UberX, UberBlack, UberXL, UberPool, UberSelect etc…
Uber Local Office Hours
If all the above online customer service channels do not work for you, then all hope is not lost, you can choose to physically visit Uber Customer Service team at your local office and have your complex issues sorted out.
Sometimes people require a one on one dealing with a person so that they can understand what exactly you want or need.
Uber remains to be very efficient and competitive, offering as many diversified ways for passengers and drivers get in touch with them.
This ensures efficiency, satisfaction, and happiness. That is a guarantee for repeat clients hence continued business support.
I myself prefer to use the Uber live chat or the email. To tell you the truth, I’m tempted to give them a visit one of these days.
You can find your local office hours by going to https://www.uber.com/cities and then obviously, you’ll have to enter your city when you’re on the site.
List of Uber Local Office Addresses:
1455 Market St, San Francisco, CA 94103.
1762 Westwood Boulevard, Los Angeles, CA 90024.
636 West 28th Street, New York, NY 10001.
Ohio Partner Center
1127 N High St Columbus, OH 43201.
217 2nd Avenue South, Seattle, WA 98104.
1855 29th Street, Denver, CO 80216.
Before you’re headed to those locations, you might want to check with them first and make sure they’re still there. That’s it people! Hopefully you appreciate my blog, and encourage me with a comment or two.
Uber is now offering up to $750 sign up bonuses to new drivers. Use my referral link to sign up to drive with Uber.